Responsible Gaming
Gambling Should Be Entertainment
At Guru Casino, we believe that online gambling should be enjoyed as a form of entertainment only. Gambling is never a way to earn money or solve financial problems. It should only be done with money you can afford to lose, as part of a balanced lifestyle.
If you choose to gamble, please do so responsibly and within your means. Remember: the odds always favour the house.
Age Verification
In South Africa, you must be 18 years of age or older to gamble online. It is illegal for minors to participate in gambling activities. All users of Guru Casino must provide proof of identity and age verification before accessing any gaming services.
If you are under 18, please do not attempt to register or gamble on our platform.
Warning Signs of Problem Gambling
Do you recognise any of these warning signs in your own behaviour? If so, help is available.
- Chasing losses by gambling more to try to recover money you've lost
- Hiding your gambling activity from family, friends, or partners
- Gambling with money needed for essentials (rent, bills, food, medication)
- Spending increasing amounts of time and money on gambling
- Feeling anxious, irritable, or restless when trying to cut down or stop gambling
- Using gambling as a way to escape problems, stress, or negative emotions
- Lying about the extent of your gambling
- Gambling to recover financial losses or solve money problems
- Borrowing money to gamble or pay gambling debts
- Neglecting work, school, family, or social obligations due to gambling
- Feeling a need to gamble with larger amounts to get the same level of excitement
- Failed attempts to control, cut back, or stop gambling
If you experience three or more of these signs, you may have a gambling problem. Please seek help immediately.
Self-Help Tools & Safety Features
Guru Casino provides tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit in a day, week, or month
- Loss Limits: Set a maximum amount you are willing to lose
- Betting Limits: Control the maximum stake you can place on individual bets
- Reality Checks: Receive regular reminders of how long you've been playing and how much you've spent
- Session Limits: Set a maximum time you can play in one session
- Self-Exclusion: Temporarily or permanently close your account if you feel you cannot control your gambling
- Account Closure: Request permanent closure of your account at any time
To access these tools, log into your Guru Casino account and visit the Responsible Gaming section in your account settings.
Get Help & Support
If you're struggling with gambling, confidential support is available. Below are reputable organisations that can help:
South Africa
- National Responsible Gambling Programme (NRGP): Information and resources for responsible gambling in South Africa
- Gambling Therapy: www.gamblingtherapy.org – Free online counselling and support
International Support (If playing on international platforms)
- GamCare (UK): www.gamcare.org.uk – Free counselling and support services
- GamStop (UK): www.gamstop.co.uk – Self-exclusion scheme across UK operators
- Gambling Help Online (Australia): www.gamblinghelponline.org.au – Chat, counselling, and resources
- Responsible Gambling Council (Canada): www.responsiblegambling.org – Resources and support
- National Council on Problem Gambling (USA): www.ncpgambling.org – Helpline and resources
Crisis Support
If you're experiencing a mental health crisis or thoughts of self-harm, please contact emergency services immediately or reach out to a mental health professional.
Take Action Today
If you believe you have a gambling problem, help is available and recovery is possible.
Reach out to one of the support organisations listed above. Speaking to someone – whether a counsellor, therapist, or friend – is the first step towards regaining control.
Remember: Problem gambling is not a character flaw or moral failing. It is a recognised health issue, and you deserve support.
Guru Casino is committed to providing a safe, responsible gaming environment. Your wellbeing is important to us.